The Holy Pasty?

Well I went away on holiday a couple of days after my last update. We had a nice time in Torquay at the Torquay Holiday Park, although suffice to say things could have been run SO much better there. It’s quite a way out of the town itself, there is no bus service and no shuttle of any sort, if you don’t drive then avoid this place for a holiday (seriously!) We spent four days away and during this time Sky were going to upgrade my Broadband over to their new Local Loop Unbundled system, excellent!

I came back from my holiday, I still hadn’t been feeling that well but tried to make the best of it. I tried to get online to check my e-mails, knowing there would be plenty but there was no internet connection. Looking at the router I had local access but no internet access, I quickly rang sky and told them the problem, and I was told it would be resolved quickly. I asked if it would be before the weekend but they couldn’t promise that.

13 days later, after running up a huge mobile broadband bill on my phone and adding to that a PAYG Dongle with credit and spending about 10 hours on the phone I was finally called up to see if my Broadband was working. It was! There was no apology, I was passed through to the customer services where they did apologise and credited my account with £10 for one month’s broadband!

I intend to write to Sky and ask for compensation for amounts that I have had to spend in order to plug the gap left by their lack of service, but we shall see what response I will get! Sky’s normal day to day service is great, but when you have a problem with them it’s like banging your head against a brick wall. There are so many levels within Sky’s system that you seem to be continually told your problem is being escalated, but you can never get to speak to someone who actually knows what is happening! Promised call-backs didn’t happen and it’s very frustrating. I feel sorry for the people at the other end of the line too because they have no information available to them on screen but they get the irate customers who have been waiting in a queue for 30+ minutes wanting to know what is going on!

To top it all off when you are waiting on the phone for someone to answer you have their recorded advertising over and over again telling you how great their broadband service is, and how if you want to check your account status all you need to do is go online! I CAN’T GET ONLINE, YOU’VE CUT ME OFF! ARRRGGGHHH!